Your Technical Support Team at Kyda

Kyda offers comprehensive technical support to ensure smooth operations from design to implementation. We provide 24/7 online support to promptly address any technical issues.

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◉ 24/7 Online Service Support

Kyda provides comprehensive technical support to guarantee seamless operations from design through implementation. Our skilled team quickly resolves technical issues and offers tailored installation guidance, on-site support, and maintenance training. We also deliver regular software updates and system optimizations to maximize performance. Kyda is dedicated to ensuring long-term operational stability with ongoing technical assistance.

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◉ Our Service Advantages

Customization Solution

Send us your new ideas for activate and interactive games. Kyda can customize them just for you, including hardware design, games, logos, systems, etc.

24/7 Online Support

Need help? Our customer support team is available 24/7 to assist with any questions or issues, no matter the time zone.

Warranty Support

We offer a 2-year warranty for hardware and a lifetime warranty for software. In case of issues, we’ll provide quick repairs or replacements to keep your equipment running smoothly.

End-to-End Project Management

From design to installation, we manage every aspect of your project, ensuring a smooth and efficient experience from start to finish.

Maintenance & Support Packages

Maximize equipment longevity with our maintenance and support packages, offering regular checkups and on-demand assistance.

Pre-Sales Service

At Kyda, we provide comprehensive pre-sales support to ensure your activate gaming project runs smoothly from the start:

01. Consultation & Needs Analysis:

Our team works with you to fully understand your project requirements, site specifications, target audience, and budget.

02. Customized Solution Proposals:

Based on your needs, we design personalized solutions and provide multiple options for your approval.

03. 3D Visualization & Conceptual Designs:

We offer CAD and 3D renderings and detailed conceptual designs that allow you to visualize the final product before production begins.

04. Site Surveys & Feasibility Studies:

For large-scale projects with different activate game rooms, we offer on-site surveys and feasibility studies to ensure the best design fits your location.

05. Comprehensive Quotation:

We provide clear, detailed, and transparent pricing, including installation, transportation, and any other additional services.

06. Regulatory Guidance

We assist in ensuring compliance with local regulations and safety standards relevant to your country or region.

Customization Service Support

Kyda excels in offering personal solutions for every project. Our customization services are designed to create unique and effective play spaces:

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Unique Design & Layout

Whether you need a customized one activate game room, 20 game rooms, or multi rooms, our design team creates bespoke layouts that meet your space and aesthetic preferences.

Non-Standard & Theme-Based Solutions

From updating activate escape rooms to building immersive activate game arenas or enhancing Pixel Grid shops, we create unique, non-standard entertainment solutions that adapt to any venue and theme.

Hardware Material & Game software Selection

We work closely with clients to select the right materials, colors, and finishes to match your desired look and feel, ensuring a cohesive brand presence.

Equipment Personalization

Whether it's custom play elements, safety features, or interactive elements, we can customize equipment based on your specific needs.

Prototype Testing & Feedback

Before mass production, we provide prototype models for your approval. You’ll have the opportunity to test and provide feedback to ensure everything is perfect.

During-Sales Service

Kyda ensures a seamless experience throughout the production and delivery phase with our proactive during-sales services:

✔ Continuous Communication

Throughout the production process, we keep you updated on progress, addressing any concerns or adjustments you may need.

✔ Quality Control

Our in-house quality control team closely monitors every stage of manufacturing to ensure that your order meets the highest standards.

✔ Pre-Delivery Inspection

Before shipment, we conduct a thorough inspection of all products to ensure they meet your specifications and are in perfect condition for delivery.

✔ Custom Product Adjustments

If any changes are needed during production, we offer flexibility to adjust designs, materials, or features to suit your final requirements.

✔ Delivery Scheduling

We work with you to arrange an optimal delivery schedule that fits your project timeline and requirements.

✔ Installation Preparation

We ensure all installation materials, tools, and manuals are ready and available before delivery, enabling a smooth on-site setup.

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After-Sales Service

Kyda’s commitment to customer satisfaction extends far beyond installation. Kyda provides robust after-sales support to ensure your investment performs optimally:

✔ 24/7 Customer Support

Our dedicated customer service team is available to assist with any issues or inquiries you may have after installation.

✔ Warranty & Repairs

We offer comprehensive warranties on our products, and if any issues arise, we handle repairs quickly and efficiently.

✔ Maintenance & Care Guidance

We provide maintenance training and manuals to ensure your team can properly care for the equipment, maximizing its longevity.

✔ Spare Parts Supply

We maintain an extensive stock of spare parts to ensure quick replacement in case of broken

✔ Equipment Updates & Upgrades

As new features become available, we help you integrate them into your existing setup, enhancing your attraction’s value.

✔ Feedback & Continuous Improvement

We actively seek feedback to ensure our products and services meet or exceed your expectations, continuously improving based on customer insights.

Technical Services for Your Active Gaming Facility

Kyda’s commitment to delivering high-quality activation game products goes hand-in-hand with providing excellent technical support to ensure smooth operation and long-term performance.

⦁ Design & Engineering Consultation

Our engineering team is available to discuss technical details, including load-bearing capacities, safety features, and customizations to meet specific needs.

⦁ Installation Support & Guidelines

We offer clear, step-by-step installation manuals and on-site guidance to help your team efficiently install the equipment.

⦁ On-site Technical Assistance

For large-scale or complex installations, we can arrange for our technical experts to visit the site and provide on-the-ground support.

⦁ Remote Assistance

If you have technical issues or questions, our dedicated support team offers remote troubleshooting to ensure the systems run smoothly.

⦁ Ongoing Maintenance Training

We provide training for your maintenance staff to ensure they are equipped with the knowledge to maintain the equipment long-term.

⦁ Software &Game System Support

We offer technical support for control systems and software by remote control, video call online support.

Kyda Provide Logistics & Customs Clearance Support

Kyda offers professional logistics and customs clearance services to ensure your equipment is delivered efficiently and safely.

⦁ Global Shipping Network

We partner with reliable global logistics companies to ensure timely delivery to any country or region.

⦁ Customs Clearance Assistance

We handle all necessary customs paperwork and procedures, ensuring smooth customs clearance at the destination.

⦁ Shipping Tracking

We provide real-time tracking information so you can follow the progress of your shipment until it arrives at your doorstep.

⦁ Packaging & Protection

We ensure that all equipment is carefully packaged to avoid any damage during transport, using materials that meet international shipping standards.

⦁ Duty & Tax Guidance

Our team can provide advice on any potential customs duties or taxes that may apply in your region, helping you plan your budget effectively.

⦁ On-Site Delivery Coordination

We coordinate with local delivery services to ensure that your products are safely delivered and unloaded at the installation site.

Why Trust Kyda – Service Commitment You Can Rely On

At Kyda, we are dedicated to providing exceptional service, and we stand behind every activate gaming facility we deliver. Our commitments include:

Quality Guarantee

We guarantee that all our products are manufactured to the highest standards and will be free of defects under normal use.

Customer-Centric Approach

Our goal is to exceed customer expectations by providing reliable products, responsive service, and personalized solutions.

Full Transparency

We provide clear and honest communication throughout the process, from initial consultation to post-installation support.

Timely Delivery

We commit to delivering your order on time, as per the agreed-upon schedule, and keeping you informed in case of any delays.

Comprehensive Warranty

All our products come with a comprehensive warranty, ensuring peace of mind for the duration of the coverage period.

Satisfaction Guarantee

If you are not fully satisfied with the final product, we will work with you to resolve any issues promptly and fairly.

Frequently Asked Questions

Explore our frequently asked questions section for instant clarity on product specs, customization, ordering, and technical support.

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- Send Us Your Inquiry

Fill out the form, and we will provide you with personalized product quotes and service recommendations based on your needs.

Our team will contact you as soon as possible to help you build the most suitable entertainment equipment!

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Email: sales@kydavr.com

Tel.: +86 188 2001 8779

Address: 501 Shixin Road, Dalong Street, Guangzhou, Guangdong, China.